Privacy Policy

Fur Babies Co. Pet Wash & Pantry (“we,” “our,” or “us”), located in Riverside, California, provides pet wash services and pet-related retail products. This document outlines both our Privacy Policy and legally binding store policies. By using our website or services, you agree to the terms below.

We may collect:

Personal Information

• Name, email, phone number
• Billing/shipping address
• Pet information (e.g., breed, size, behavior notes)
• Payment details (processed securely via third-party providers; we do not store full payment data)

Automatically Collected Data

• IP address, browser type, device information
• Website usage patterns via cookies and analytics tools

We collect and process personal information for legitimate business purposes, including fulfilling transactions, providing services, customer communication, and fraud prevention, in accordance with the California Consumer Privacy Act (CCPA/CPRA).

Your information may be used to:

• Provide pet wash services and retail transactions
• Schedule and manage appointments
• Communicate regarding services, safety issues, or updates
• Prevent fraudulent or unsafe activity
• Improve our website and services

We do not sell personal data. We may disclose information:

• To service providers (payment processors, booking platforms, hosting providers) under confidentiality obligations
• When legally required (court orders, law enforcement)
• To protect the safety, rights, or property of our business, staff, customers, or animals

California residents have the right to:

• Request access to collected personal data
• Request correction or deletion
• Limit use of sensitive personal information
• Opt out of data sharing (note: we do not sell personal data)

Requests can be submitted via the contact information below. We may verify identity before processing requests.

We implement commercially reasonable safeguards. However:

• No system is 100% secure
• You acknowledge and accept the inherent risks of transmitting data online
• Fur Babies Co. Pet Wash & Pantry shall not be liable for unauthorized access beyond our reasonable control

We retain data only as long as necessary for:

• Service fulfillment
• Legal, tax, or regulatory compliance
• Dispute resolution and enforcement of agreements

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, EXCEPT WHERE REQUIRED BY LAW.

By purchasing from us, you expressly agree to this policy.

Exchanges may be permitted at our sole discretion under the following conditions:

• Request made within 6 days of purchase
• Item is unused, unopened, and in original condition
• Valid proof of purchase is provided

We reserve the right to:

• Refuse any exchange request
• Limit or deny exchanges suspected of abuse or fraud

By using this website or purchasing services/products, you acknowledge that you have read, understood, and agree to be legally bound by this Privacy Policy & Store Terms.